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Help and support (Please select a category for more information)

Browser requirements

Blackboard™ Learn Release 9.1 October 2014 Release

Supported: supported by the vendor and Blackboard 
Unsupported: unsupported by the vendor and not supported by Blackboard

Microsoft® Windows® Operating System

  Internet Explorer® 11 Internet Explorer®10 Internet Explorer 9 Firefox (ESR)
Firefox (Final Release Channel)
Chrome (Stable Channel)
Windows Vista® (32-bit)
Unsupported Unsupported
Supported
Supported Supported Supported
Windows Vista (64-bit)
Unsupported Unsupported Supported Supported Supported Supported
Windows 7 (32-bit)
Supported Supported Supported Supported Supported Supported
Windows 7 (64-bit)
Supported Supported Supported Supported Supported Supported
Windows 8 (32-bit)
Supported Unsupported Unsupported Supported Supported Supported
Windows 8 (64-bit)
Supported Unsupported Unsupported Supported Supported Supported

Apple® Mac OS® Operating System

  Safari 8 Safari 7
Safari 6
Firefox (ESR)
Firefox (Final Release Channel)
Chrome (Stable Channel)
Mac OSX 10.7
Unsupported Unsupported Supported Supported Supported Supported
Mac OSX 10.8 Unsupported Unsupported Supported Supported Supported Supported
Mac OSX 10.9 Unsupported Supported Unsupported Supported Supported Supported
Mac OSX 10.10 Supported Unsupported Unsupported Supported Supported Supported
  • Internet Explorer is only supported in Standards Mode.
  • Java - Blackboard Learn supports the latest version of Sun JRE 7. JRE 6 may work but could result in unexpected behaviour. The JRE can be downloaded from http://www.oracle.com/technetwork/java/javase/downloads/index.html.
  • Technologies NOT supported
    • Windows XP
    • IE 6,7,8
    • Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
    • Safari 2,3,4,5 (or any version on Windows)
    • Mac OSX through 10.6
    • JRE 5

Common problems

Forgotten your username or password?

Your Username is 04+Your Student Number. (e.g. if your student number is 9999999 your username is 049999999)

Your default Password is your date of birth in the format ddmmyyyy (e.g. if your date of birth is the 1st of February 1982, your password is 01021982)

Can't login?

If you receive the error: ‘Could not log in. Valid authentication credentials were not provided.’ and you definitely entered your username and password as shown above, you may need to get your password reset. This can be done by the Library Helpdesk.

Don't have access to any courses?

If you don't have any courses listed in your Blackboard course list, this means that your lecturer has not added you yet. If you are sure you should be able to access material in Blackboard, contact your lecturer or learning area.

 

Solutions to Common Browser problems.

Make sure the Java Runtime Environment is installed

You will need to have the Sun Microsystems Java Runtime Environment (JRE) 7 installed in order for certain areas of Blackboard to function properly. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.

If, while troubleshooting, you are having difficulty removing older versions of the JRE please visit Sun's support site.

Make sure that Javascript is enabled in the browser

Javascript is enabled by default on all supported browsers. However, if you encounter problems with Vista/CE please check your browser settings to make sure that Javascript is enabled. Firefox, Internet Explorer, Safari.

Make sure that cookies from third parties are allowed.

Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard please check your browser settings to make sure you allow third party cookies. Firefox, Internet Explorer, Safari.

Pop-up blockers

While using Blackboard, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for Blackboard. Firefox, Internet Explorer, Safari.

Third Party Plug-ins

Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer.

How to use Blackboard - for Students

Learn how to use the tools in your Blackboard courses. These video tutorials explain how use your online learning course environment successfully.

Click here for Video tutorials for students

Bb Mobile - for Students

Bb for mobile!

Get Connected to Blackboard using your mobile device. Simply follow the instructions for your device below.

Android® Instructions

  • Go to the Android Market® on your Android.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • Open the app and enter 'Central Institute of Technology' in the field provided.
  • Login using your username.

BlackBerry® Instructions

  • Go to the BlackBerry AppWorld® on your Blackberry.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • Open the app and enter 'Central Institute of Technology' in the field provided.
  • Login using your username.

iPad™ Instructions

  • Go to the iTunes® Application Store either on your iPad or laptop.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • If you download the app onto a laptop, sync your iPhone with your laptop.
  • Open the app and enter 'Central Institute of Technology' in the field provided.
  • Login using your username.

iPhone™ Instructions

  • Go to the iTunes® Application Store either on your iPhone or laptop.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • If you download the app onto a laptop, sync your iPhone with your laptop.
  • Open the app and enter 'Central Institute of Technology' in the field provided.
  • Login using your username.

What can you do with Bb Mobile?

Announcements

Assignment due? Class cancelled? This is the place where instructors go to post the news students need to know. Students have instant, on-the-go access to the latest announcements, and instructors can post announcements anywhere, anytime.

Grades

Want to know how you did on the midterm or your last homework assignment? Students can view their grades right here.

Blogs

Read blog posts and interact with classmates by posting comments and uploading media as attachments on blogs (Android and iOS) as well as uploading non-media files (Android).

Roster

Wondering who's in your class? With the class roster, you can quickly see your full class list, making organizing study groups a whole lot easier.

Journals

Read and reflect on your Journal posts and those of your classmates. Both students and instructors can comment on Journals.

Discussions

The Discussion Board is a key course communication tool for engaging students and promoting learning. It's the place students ask and answer questions, and where instructors can respond to one student for the benefit of all. With Blackboard Mobile Learn, instructors and students can review and post to threaded discussions, as well as create new threads, all while on the go. Additionally, students can upload media files (Android and iOS) as well as other file types (Android) to discussions.

Media

Students can access music, videos and images uploaded by their instructors and experience directly from their mobile devices using the appropriate media-specific software.

Tasks

Help students track and manage the progress of various tasks, from turning in homework assignments to reminders to pick up a midterm or purchase a textbook. Tasks allow students to mark when they've started a project, when it's in progress, and when complete.

Helpdesk

Helpdesk

If you are experiencing issues with Blackboard:

Students

Queries about your account

If your password isn't working or you need other help logging into your online course, please contact the Help Desk at the Library:

Within Australia: 08 9427 1450

Outside Australia: +61 8 9427 1450

The Library Help Desk hours are:

  • Monday - Thursday: 8:00 - 8:30
  • Friday: 8:00 - 5:00
  • Saturday: 8:30 - 4:30

Queries about course content

Please contact your lecturer. If you don't have their contact details, phone Central's main switchboard:

  • Within Australia: 1300 300 822
  • Outside Australia: +61 8 9427 1055
  • Monday to Friday between 8am - 5pm (WST).

Staff

Please follow the e-learning link on Centralnet for useful documents and access to the e-learning helpdesk.